At ASL Beauty Store, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help. We understand that sometimes a product may not meet your expectations or circumstances may change. Therefore, we have implemented a customer-friendly return policy that aligns with the guidelines set by Amazon’s return policy. We are committed to ensuring a hassle-free and convenient return experience for our valued customers.
ELIGIBILITY FOR RETURN:
To be eligible for a return, items must be returned within 30 days of the delivery date, in their original condition, unused, and in the original packaging. Requests for returns made after this period may not be accepted. Any signs of usage, wear and tear, or damage may result in a partial refund or denial of the return request.
INITIATING A RETURN:
To initiate a return, please follow these simple steps:
- Contact Customer Support: Reach out to our dedicated customer support team via our contact page or email us at support@aslbeauty.store. Please provide your order details, including the order number and a brief description of the reason for the return. Our team will guide you through the return process and provide you with further instructions.
- Packaging: Ensure that the item(s) being returned are securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible. Include all accessories, manuals, and promotional items that came with the product.
- Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping method to ensure the safe return of the item(s). Please retain the shipping receipt and tracking information for reference.
RETURN PROCESS:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- RETURN Amount: The return will be issued for the price you paid for the returned item(s), excluding any shipping charges or additional fees.
- Non-Refundable Items: Certain items, such as sale products, gift cards, and items marked as non-refundable, cannot be refunded.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
EXCHANGES:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
If you have any further questions about our return policy, feel free to contact us at support@aslbeauty.store.
